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Best Practices Operating Procedure

Level 1 (L1) Troubleshooting Best Practices

This section outlines the Level 1 (L1) troubleshooting procedures for resolving the Pre-exam launch challenges

• Camera failed during basic functionality check.

• System check

• Third-party application is accessing the camera

• Let apps access your camera is disabled

• Let desktop apps access your camera

• Unpermitted applications

• Screen-Sharing Verification

• Showing error “Process tracker not running” – even application is installed and it is running

• Experiencing low internet speed despite high-speed connectivity at the candidate’s end.

• Session Interrupted Scenarios

• Mac machine –process tracker not supported

• Video Graphic Library verification error