Raise Tickets

• If you encounter any issues before or during the assessment, you can raise a ticket by clicking the Ticket tab.

  • The available ticket categories will vary depending on your current stage in the assessment process.

• Click the New Ticket button to begin.

• A form will appear where you can:

  • Select a category for your issue.

  • If you are about to begin the test, you will see a different set of options than if you are already in the test or have launched it.

  • Enter a subject line.

  • Provide a detailed description of the issue.

• Complete all required fields in the form. Click the Submit button to proceed.

• A confirmation message will appear, indicating that your ticket has been successfully generated.

The system supports creating multiple tickets simultaneously. The table below offers a quick overview of the ticket categories available before and during the assessment.