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Survey Feature

  1. At which stages can I access the survey?

You can access the survey at multiple points, including:

  • Before launching the exam and during the approval process lead time in the Assessment Dashboard screen.

  • After submitting the exam within the test player

  1. What is the purpose of the Survey button in the exam portal(Assessment Dashboard)?

The Survey button allows users to provide feedback about their overall experience in the exam portal. It helps improve the system by collecting user insights on different stages of the journey.

  1. Where can I find the Survey button?

The Survey button is located on the right side of the exam portal page and is accessible at different stages of the assessment process.

  1. What happens when I click the Survey button in the exam protal ?

When you click the Survey button, a feedback popup titled “Rate your Session” appears. This popup allows you to rate your experience and provide detailed feedback.

  1. What rating options are available in the survey?

You can rate your overall experience on a scale of 1 to 5, where:

  • 1 = Very poor experience

  • 5 = Excellent experience

  1. Can I provide detailed ratings for specific aspects?

Yes, the survey includes a Detailed Rating Section, where you can rate specific aspects using star ratings (1 to 5 stars).

  1. Is there an option to provide written feedback?

Yes, there is a text box with the placeholder “Type here…” where you can enter:

  • Comments

  • Suggestions

  • Issues faced during the session

  1. Is it mandatory to complete the survey?

No, the survey is optional. You can choose to:

  • Submit your feedback, or

  • Skip the survey using the Skip button

  1. What happens after I submit the survey?

After clicking Submit, a success message will be displayed confirming that your feedback has been recorded.

  1. What does it mean that the survey is context-sensitive?

The survey is context-sensitive, meaning: The questions and feedback rubrics shown depend on the stage of your journey (e.g., registration, scheduling, exam, etc.).

  1. When is the post-exam survey presented?

The survey is presented after you complete and submit your assessment. It appears immediately once the exam is finished.

  1. How do I start and submit the survey after completing the exam?

To begin the survey:

  • Click the “I am ready to begin” button on the survey instruction screen.

After completing all required fields:

  • Click the Submit button to send your feedback.

  1. What does the survey screen contain?

The survey screen allows you to:

  • Rate your experience

  • Provide feedback based on your exam session

  • Enter comments or suggestions

  1. Can I update my feedback later?

Yes, you can modify or update your feedback from any access point before final submission.

  1. Is it mandatory to complete the survey after the exam?

The instructions focus on completing the survey, but depending on system configuration, you may be able to proceed after submission. (If enabled, users must complete it before moving forward.)

  1. What happens after I submit the survey?

Once submitted:

  • The system redirects you to the Exam Summary page.

  • Your score details and test summary will be displayed

  1. How do I exit the test player after viewing the summary?

To exit:

  • Click the Close icon.

  • A confirmation popup will appear

  • Click “Yes, Exit”

  1. What does the “Session Interrupted” notification mean?

After confirming exit:

A “Session Interrupted” notification appears, indicating that the session is being closed safely.

  1. How do I completely exit the test?

To fully exit:

  • Click the Exit Test button.

  • This will close the test player and redirect you to the Candidate Dashboard.

  1. Can I modify my feedback after submission in this stage?

Once submitted at this stage, your feedback is recorded. However, depending on system design, earlier survey responses (from other stages) may have been editable before final submission.

  1. Why is the post-exam survey important?

The survey helps:

  • Improve the test-taking experience.

  • Identify technical or usability issues.

  • Capture feedback specific to the exam stage

  1. Are survey responses anonymous?

No, the candidate’s details are captured along with the survey responses.